We needed to get a tenant in to our property as the old tenant was moving out. I contacted several estate agents and Stephenson Brown just seemed more genuine. We needed the agent to manage the property as we no longer live in the area. From our first contact with Sarah all the staff we have spoke to Sharon, Heather and Pam have been great. Nothing seems to much trouble and they are always willing to help in any way. We were a little sceptical at first dealing with an estate agent as we have had in the past a bad experience with another agent who promised the earth but did absolutely nothing. Stephenson Brown lined up tenants and vetted them to worm out time wasters as well as doing background checks. They showed the tenants around and reported back to us how everything was going. We needed to get some trees cut lower in the rear garden and Sarah went to the property to take pictures for us so we could see what the workers had done. Going forward we just hope all goes well working with the agent. So if you are looking for an agent who is up front and honest and who does what it says on the tin, then dont look any further. There costs are good also.
Special thanks to:
All named above are very friendly, very approachable and an asset to Stephenson Brown. If I was the guy at the top of the tree I would make sure to keep hold of these employees at all costs as genuine staff nowadays are a rare find. Chris Murray (landlord)
ESTAS is a customer review and awards platform exclusively for property professionals. We put the spotlight on agents, conveyancers and mortgage brokers who deliver exceptional customer service. So if you are using an ESTAS member you'll have peace of mind and the service you deserve.
