David

Rebecca has been awesome, very helpful, and very patient with us. The onboarding with ESTAS has been a real pleasure.

James Brooking

The ESTAS experience so far has been flawless, very sleek and easy to use with added benefit of connecting our google review platform, we’ve been able to propel our reviews greatly helping us grow and build a strong presence within our area! Nothing was ever to much to ask for and their team were always quick to answer any questions we had!

Katie Cotson

In our initial contact with Rebecca we found her polite, friendly and knowledgeable. We've only been using ESTAS for a week and we've already seen a surge in our Google reviews. We're really impressed and would definitely recommend it to anyone.

peter chernin

super easy system to use, and the people who have reviewed us say the same thing. once you have your log in details, you just click a couple of buttons and before you know it you have a super review. the templates are superb and the option of sending via text or email is brilliant

Ruby Elderkin

Rebecca has been great during the onboarding process. She has been there for any question or query we have had and the training given on how to use the platform was clear and concise.

Jamie Campbell

Rebecca was brilliant. I was putting off using the ESTAS as we already had a process in place with reviews but I Becca persuaded me to take the jump. We have had more reviews on the platform in 24 hours than we had in one year, possibly even two years with our other platform. We have always been really good with our Google reviews and I didn't believe for one second that this could be improved and this method certainly has. We saw an immediate increase - literally overnight.

Juliette Maytham

You guys are always so great to deal with, very helpful, response and play fair with your terms and contracts. There are just a few things we need help with which I have put in a separate email, having said all that its a great event and we love it. Biggest thing is help promoting our wins and the ESTAS.

ELIZABETH MARTINEZ

This is our 2nd year with the ESTAS. We had lots of help with the initial onboarding and that has continued to be the case, lots of communication, explanation and advice. Being able to gather reviews and have them posted across social media without having to list every one is really timesaving. We would definitely recommend the ESTAS if you want to be seen as a professional company.

Jenny Robinson

Really beneficial in increasing customer reviews which are verified. The platform allows the customer to also share their review on google which offers a greater exposure of our customer service level. We have found both to be of benefit and a great marketing asset all, especially when you win an ESTAS award!

Erica Edwards

The platform is easy to use and well laid out. The wards ceremony is amazing and after going this this for the first time, has spurred my team on to do better in order to be able to go again next year

Nathan Crombie

really helpful staff and the support Is brilliant. Easy platform to use and brilliant for us obtaining clients reviews and feedback.

Karlie Baker

I’ve found the ESTAS review platform really easy to use and efficient for collecting feedback and driving our Google Reviews. It’s simple to navigate, and the insights it provides are clear and useful. Highlighting positive reviews easily using the social share button has definitely helped build trust with new clients. Overall, it’s been a great tool.

Simon Davies

The ESTAS Awards are always a brilliant event and a highlight of the year for our team to go to. The review platform itself is quick and easy to use and looks great on our website and the reviews are easily shared on social media.

Michael oomerjee

I wasn't sure when I started and joined , but have been really happy with the service and team and it has boosted our business and moral for the whole team . The owners really care and add value and a big thanks to them and their team for all their support .

Mark Shields

Having been with ESTAS now over 2 years, we find it a brilliant platform for gaining verified reviews and the customer service is excellent. The way ESTAS presents the reviews for socail media is something I particulary like.

Oliver Gleave

Such a great, fun company to collaborate with - their events are the best too!

Laura Holland

It's been brilliant to be involved with the ESTAS for another great year. The team is great to work with and the reviews platform itself enables us to gather feedback across the year, across a range of our solutions. We look forward to the awards celebration each year as a key marker in our calendar to come together with the best in our industry.

Satish Patel

Attending The ESTAS Customer Service Awards is a remarkable experience and truly one of the highlights of the UK property industry’s calendar. The ESTAS platform itself is fantastic, offering a structured way for customers to provide feedback, and for companies to understand and improve their service. The entire experience – from nomination to the award announcement – is seamless, organised, and designed to celebrate those going above and beyond for their clients. Overall, The ESTAS are not just about trophies but about driving real change in the industry, emphasising service quality, and creating a benchmark that everyone in property can aspire to. It’s an event that’s not to be missed!

Emma Sheffield

Really great experience with our first year entered into ESTAS. The support offered by Georgina with the online system has been next to none. Its been a great experience, and we enjoyed our visit to the ESTAS Awards this year, where we won 2 awards! Its great to be recognised!

Lucy Rhodes

Great Day at a great Event. Great Organisation and lovely food and drinks.

Saul mellor

Gutted to not win anything in year 1 but back to back west mid Lettings winner. What’s not to love!

Jamie Parks

A long-serving ESTAS advocate. The best in the business by a country mile!

Jade Campbell

We love entering the Estas and our annual trip to the Estas Awards! Thank you for having us

David Johnson

Fabulous and professional.

Susan Paterson

We were travelling as a group of 5 from Scotland, our flights were delayed and we never got to the venue until 15.30pm, Karen the representative for the ESTAS was amazing, she heard our accents in the hallway when we arrived and settled us to or seating area, the food had already been out, Karen managed to get us our main meal & pudding, she also brought us some champagne & wine alongside our small gift of a phone charger. We missed our Lettings win but Karen told us where to find our award. She made it happen for us as a team especially after a stressful journey.

Claire Dugdill

Love the ESTAS. A fantastic honest way of judging service.

DONNA LOWE

I had a wonderful time at the 2024 ESTAS. The food was amazing. I thoroughly enjoyed every course. The event is so well organized from every aspect. We met and had our photo taken with Phil Spencer and this was the 2nd time I met him and he was lovely. I couldn't fault the ESTAS experience at all or the Grosvener Hotel. We met some lovely agents from other offices who sat with us and everyone was super friendly. Having come away with 3 awards this just made it the perfect day/evening. I cant wait to come again next year hopefully.

Chris England

Love the ESTAS amazing product we have had huge success with it.

Ashley Woolley

Friday 18th October 2024, I had the privilege of attending the ESTAS Awards Ceremony for the very first time, and it was nothing short of spectacular. Held at the stunning Grosvenor House, the day was a beautiful celebration of talent, creativity, and hard work across The Estate Agency world. The ceremony itself was expertly organized. The Phil Spencer, our charming host for the evening, brought energy and humor, setting the perfect tone. The program flowed seamlessly, with each segment showcasing the nominees in a way that truly highlighted their accomplishments. The evening was not only about recognition but also about connection. Networking opportunities abounded, with many taking the time to share stories, forge new collaborations, and celebrate each other's successes. The after-party was the perfect way to unwind and a vibrant atmosphere that encouraged mingling and celebration. Overall, the ESTAS Awards Ceremony was a resounding success. It beautifully showcased the incredible talent within our community and reminded us all of the power of creativity and collaboration. I left feeling inspired and eager for what the next year will bring. Kudos to the organizers, the nominees, and everyone involved in making this event a night to remember. Here’s to the future and all the amazing stories yet to be told!

Luke Allday

We love working alongside the ESTA'S it makes getting reviews so easy and drives us to provide exceptional customers to our clients

Marc Johnson

ESTAS has been great for our business and has helped vendors understand the service we provide.

Angi Cooney

We love the ESTAS easy to use and valuable intel for us

Nadina Roud

Excellent company, focussed on good customer service!

Neil Robinson

The definitive reviews platform for our industry and allows us to showcase our own commitment to great service via the comments made by our clients.

Craig Hughes

Really good communication, Everything explained very well and really happy with the service offered

Ben Adams

The original and the best estate agency awards scheme, has evolved over time to also become the number one review site for this industry. This is still one of our primary resources when winning new customers. But as much as anything, the chance to attend the awards each year - provides us as a business an opportunity to reward our hardworking teams with an unforgettable day out each year.

Kristjan Byfield

The ESTAS, under the stewardship of Simon & Sarah, have been a critical part of base for well over a decade. We originally aspired to create a letting agency built around service- so when The ESTAS launched delivering recognition solely on the feedback of paying clients we knew we had to get onboard. We first entered in 2010 and, ever since, the feedback obtained via Tjhe ESTAS has helped us shape and evolve the company to deliver Landlords and Tenants what they want & need. Over the years we have won numerous awards including multiple UK Grand Prix and the Zoopla Xcellence Award. The ESTAS has helped us shape our company, has given our team huge pride in what they deliver each and every day and it's a regular reminder that our efforts do not go unnoticed or unappreciated. Fantastic operations with a fantastic leadership & team behind it. Here's to many many more years working together!

Lucy Noonan

Using the ESTAS is a great way of gaining valuable customer insight into our service. As a small business it also really boasts team morale when we receive a review and also supported us gaining new business.

peter harding

To the point - knew the system and rectified my problem quickly.

Vincent Anthony

Very good platform!

Kate Roe

The ESTAS is a great platform for clients to leave reviews and really supports and instills what we're about. Georgina is who I liaise with and she really supports me when there is anything I need help with.

Marc Howells

Fantastic service. Very responsive and helpful and extremely efficient.

Emma Brown

The experience of using ESTAs has been a good one. I've had quite a few questions and they're always answered in a timely manner.

Muhammad Shahrukh

Ms G Brown satisfied all of my raised queries without rushing. She has a good knowledge of the product. Very polite and excellent service provided.

Erin Jones

Very prompt and efficient with any enquiries. Always happy to help

Sarah Allen

Always friendly, helpful and quick to respond to queries.

Dayo Badejo

This company helps other companies to improve their customer ratings

Ryan Eckhardt

Finally a platform for Agents by people that understand Agency and the reality of all the work it entails. Also by combining the platform with modern social media tools and linking in with Google it's effective across multiple levels. Nice work from a friendly and accessible team.

Alex James

The ESTAS team have been fantastic, we love the system it's very user frendly and also helps our staff focus on customer service. It also feeds directly to our google page which is great. The feeling you get when you win an award is amazing, its certainly something we would recomend to anyone. Alex James Equity London

Jade Campbell

The Estas is the only awards we enter religiously! We love them because the awards are purely based on client feedback and entry requires minimal effort (everyday client service aside). Minimum effort maximum return! We can focus our efforts on looking after our clients. Entering is effortless and the team are always on hand to assist with any queries. There is also a really useful dashboard so you can track your results throughout the year and the client feedback feeds directly to our website feed.