"The ESTAS proves that there is a direct correlation between our most profitable agents and those that provide the best customer service."

"The process has been very rewarding for the staff team. In an industry where we tend to only hear from some-one when there is a problem, it has been great for staff esteem to have this feedback."

"I’ve been bowled over by the messages and feedback from our landlords, it’s been a great experience! Even if we fail to progress in this, I can honestly say it has been a worthwhile experience."