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20th October 2023, Grosvenor House Hotel, London

The largest and most prestigious awards in the UK residential property sector are back! The 2023 ESTAS Customer Service Awards will be held at the Grosvenor House Hotel in the heart of London's Mayfair.

The awards highlight the best agents, conveyancers and brokers for customer service in the UK. The awards are unique as they are powered by the ESTAS customer review platform which only accepts reviews from customers who have been through the whole moving experience.

The awards will be attended by 1,200+ of the UK's top property professionals as the UK’s favourite TV property expert Phil Spencer announces the winning firms for 2023.

We invite you to attend our Official ESTAS After Party following the awards ceremony where our sponsors will be hosting a number of bars to help you celebrate your success!


12.00 – Champagne Welcome Reception - Ballroom & Ballroom Foyer

13.30 – The ESTAS Awards Part 1 - Great Room

14.15 – Four course luncheon with wines - Great Room

16.15 – The ESTAS Awards Part 2 - Great Room

17.00 – Official ESTAS After Party - Ballroom

22.00 – Carriages

Ticket prices include access to all of the above

Dress Code:- Smart (not black tie) - Dress to impress :)

NB.  Tables of 12 are extremely limited, please contact us for availability.

2022's Open Air Photo Booth was kindly provided by Showtime Photo Booth.


We have negotiated a preferred rate at The Cumberland Hotel this year (formerly The Hard Rock hotel).  The hotel is just a short walk from The Grosvenor House Hotel where the awards are being held.

Please contact us for the unique booking code.

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Please note tickets are not guaranteed until payment is received. 

Payment details are on the invoice attached to your ticket booking confirmation email.

NB. Only industry suppliers who are sponsoring the event are able to reserve tickets.  To find out about becoming an ESTAS Sponsor please click here.

You may cancel tickets and request a refund by emailing us a minimum of 6 weeks prior to the event. Thereafter tickets cannot be refunded.  However, if for any reason, the event has to be postponed all tickets will be refunded or transferred to the rearranged date.

The organiser processes your data in compliance with European GDPR. The information you have provided is necessary to organise the event you will be attending, to generate invoices, to confirm your registration by e-mail and to allow for registration. This data may also be processed by the organiser upon its legitimate interest: to promote its activities by informing you about them, to show you offers from partners and sponsors regarding this event, to obtain analytics about this event, to ensure a satisfactory networking by showing your name and company on the list of attendees. You are entitled to object to these processing operations.

If you have any further queries don't hesitate to call the office on 01892 610245.
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