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Shortlists announced: 0 Months 15 Days 7 Hours
Competition Now Open
1 July 2015
Competition Open
Entries Close
31 December 2015
Client Voting Closes
31 January 2016
Vote Audit Commences
3 February 2016
Shortlists announced
1 March 2016
Winners announced at The ESTAS
15 April 2016

Our Mission

Our mission at The Estas is to highlight great service provided by different firms involved in the residential property sector.

Property transactions are extremely stressful for customers and it’s the job of estate agents, letting agents, online agents, property management companies, mortgage brokers, conveyancers and developers (home builders) to help make the journey as smooth as possible.

Only the best firms for customer service in the UK compete against each other in The Estas each year. Winners are decided purely on ratings provided by vendors (sellers), home buyers, tenants, landlords (and estate & letting agents themselves for the Best Supplier categories) when completing an online survey.

This year over 30,000 customers completed one of our online customer service questionnaires making it one of the largest annual surveys in the UK property industry.

On average 90.5% of customers rated their firm excellent when recommending them.

We're committed to putting the spotlight on those firms that are really delivering the service they promise and provide them with marketing tools to promote their success.

All firms that take part in The Estas benefit from client feedback reports we provide giving them access to detailed benchmarking data.

Each April Phil Spencer, the country’s favourite TV property presenter hosts the awards at the Grosvenor House Hotel in London in front of 1,000 of the UK’s top property professionals.