The rental move experience was a little stressful, but this often is the case with moving.
The part I found most stressful was waiting until the day we got the keys to officially sign the contract, this left us feeling uneasy having had to put notice on our previous property. If we hadn’t handed our notice in and taken a risk we would have had to pay an extra £1,200 for the overlap. Other agencies do tend to send contracts online so you can virtually sign a few weeks before move in.
However, we understand this is the process of the company and our supporters / your staff were brilliant in the process. Alice Miller (tenant)
ESTAS is a customer review and awards platform exclusively for property professionals. We put the spotlight on agents, conveyancers and mortgage brokers who deliver exceptional customer service. So if you are using an ESTAS member you'll have peace of mind and the service you deserve.