Wood & Pilcher Group

Reviews
Average Customer Rating:

96.1%

Based on 538 verified reviews from home movers

Wood & Pilcher Group

I just wanted to take a moment to express my heartfelt gratitude and admiration for the exceptional customer service provided by Wood and Pilcher Heathfield and their team. From the moment I first met, they showed us unparalleled professionalism, expertise, and dedication to selling my home.
But what truly sets them apart is their unwavering commitment to customer service. When unexpected bumps in the road arose during the sale process, they were there to guide me through it with empathy, understanding, and creative solutions. Their patience, reassurance, and proactive approach helped to alleviate my stress and anxiety, making what could have been a challenging experience into a relatively seamless one.
Throughout the entire process, Wood and Pilcher Heathfield demonstrated a genuine care for my needs and concerns, treating me like valued friends rather than just clients. They were always available to address any questions or concerns.
In short, Wood and Pilcher went above and beyond what I expected from an estate agent. Their exceptional customer service, expertise, have earned them the highest recommendation. If you're looking for a reliable, trustworthy, and supportive partner in selling your home, look no further than Mike and his team at Wood and Pilcher Heathfield.


Special thanks to:
Her empathy and kindness went above and beyond what I expected from an estate agent. She made me feel heard and valued, which was a huge relief during a very stressful time. thank you

20 Jun 2024

Linda Thomas (seller)
Thank you for the kind 5 star review! Your words really do mean a great deal to us all and we are grateful we had the opportunity to act for you in the process. We are proud of all our office teams and Mike and the Heathfield team genuinely love being able to help people get moved no matter the obstacles presented along the way. Much appreciated again and all the best for the future.
Ryan - Wood & Pilcher - Heathfield
All the staff could not do enough for you. We found the whole process completely painless!

Special thanks to:
Keith was extremely helpful. Although we were on a time constraint. He made sure all was completed in time.

18 Jun 2024

Kim Martin (seller)
Thank you so much for your 5 star review of Wood & Pilcher Crowborough. We really appreciate your comments and your kind words for Keith in particular. Wishing you all the very best.
Debbie Alderslade - Wood & Pilcher Crowborough - Wood & Pilcher - Crowborough
We always found it easy communicating with staff members at Wood & Pilcher, Heathfield. Generally we had most contact with Tom and he was always very patient and helpful.

Special thanks to:

Apologies to Tom that we weren't sure of his surname - we always spoke to him as Tom. He was our first contact with Wood & Pilcher, Heathfield and was very good at keeping us up to date with how our sale was progressing. If we couldn't contact him at any point because he was out of the office, he always returned our calls.

15 Jun 2024

Mrs Norma Rogers (buyer)
Many thanks for taking the time to provide an overview of your experience with Wood & Pilcher and we are glad you had a positive time. All the best in the new home.
Mike - Wood & Pilcher - Heathfield
Felt very looked after and in-the-know right from the beginning to end of my purchase. Very reassuring to have such an attentive estate agent through such a huge process, I couldn’t recommend Mark and the team more.

Special thanks to:
Mark has been phenomenally communicative throughout the process. He’s an absolute natural at his job, thank you.

06 Jun 2024

Lucy Powell (buyer)
Thank you so much for those five stars, Lucy. I've heard nothing but good things about Mark who is clearly long overdue a pay rise. We wish you every happiness in that lovely flat & DO enjoy those views!
Mark Sparrow - Wood & Pilcher - Tunbridge Wells
Excellent service! The team at Wood and Pilcher were absolutely fantastic, always offering advice and assistance to myself as a first time buyer. Very much helped me through the process. Would highly recommended!

06 Jun 2024

Chris Henderson (buyer)
Thank you so much for your 5 star review of Wood & Pilcher Crowborough. We really appreciate your comments and kind words. Wishing you all the very best.
Debbie Alderslade - Wood & Pilcher - Wood & Pilcher - Crowborough
The whole team at Wood & Pilcher Tunbridge Wells have provided an excellent service from start to finish. They are professional and friendly, offering support and good communication through every step of the process. I would highly recommend them!

04 Jun 2024

Margaret Whyte (seller)
Thank you so much for the five stars, Margaret. You were a pleasure to deal with & we wish you every happiness for the future.
Mark Sparrow - Wood & Pilcher - Tunbridge Wells

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