Phil Cumbers was amazing, he went above and beyond to help us from the start and to the end of the process, we would not have coped as well without him. I would always recommend Holdens
Special thanks to Phil Cumbers:
Phil Cumbers went above and beyond to help us from start to finish of our process, we would not have managed as well without him, he is a very patient kind and helpful, he went to great lenghs to help us,. We very much appreciate it mr & mrs B Cole (buyer)
A very proactive company, with friendly, personable staff. I will certainly be dealing with them in the future.
Special thanks to Phil Cumbers :
What a wonderful company to work with. I want to personally thank Phil, who thanks to your expertise, dedication and professionalism made a significant difference to our experience in buying our home.
He went above and beyond to help me in all manner of ways when in a sometimes very frustrating circumstances.
He Promptly replies to emails, gets back to missed calls and no question was too silly.. kept me informed every step.of the way, and I feel he went above and beyond what is "normally" expected from an estate agent, just to help. Fantastic.
My heart felt thanks, from myself and my husband Mike. Beth Hedgecock (buyer)
We found the whole buying of our house in Maldon a delight from the beginning to the end of the purchase. Holdens were always there to answer any questions we were worried about especially in the closing times on finding out about some of the words used in the final paperwork.
Special thanks to Darryl Humpreys:
He met us on the first day at the house we wanted to buy and he has always been first class in his work. If he was not in the office he always came back to us normally on the same day. Terry Brown (buyer)
Extremely approachable, very professional and knowledgeable about the current housing market. Did not feel pressurised into making decisions immediately. Showed compassion and empathy during the sale of the property due to this being my late mothers house.
Easy to reach via email or phone. Always updated on current and prospective viewings.
Would highly recommend to other house sellers/buyers.
Special thanks to Phil Cumbers:
First point of contact, very helpful guiding me through the sale process Andrea Stead (seller)
Holden's did an excellent job of marketing our property and took time to get the best photos and made the effort to thoroughly describe each room and the gardens. Our sale was secured but unfortunately the chain below fell through 3 times. This was an extremely stressful time and the team did everything they could to resecure the chain and keep us updated throughout. As moving day approached they went above and beyond ensuring that we had access to the keys as soon as possible.
Special thanks to Phil Cumbers:
Phil has been fantastic throughout. He was very supportive to my mum and aware that my step-dad had Alzheimer's and was kind enough to ensure that the right information was shared at the right time to reduce stress to the minimum. When the chain fell through he went above and beyond to discuss with all parties in the chain - even those that were using other estate agents. When the new sale (at the bottom of the chain) was secured he encouraged the buyers to use the same solicitors which helped to expedite the legal process. I cannot thank Phil enough for the personal effort he put in - even keeping in touch on his days off when necessary. Thank you so much. Nina Worley (seller)
Holdens guided us through the selling of a probate property with compassion and from the first meeting with Darryl, we knew this was the agent/company we wanted to entrust the sale of the property to. He showed enthusiasm, experience and expertise throughout.
Special thanks to Darryl Humphreys:
We live quite some way from the property and Darryl went above and beyond to help us avoid having to travel to and fro too much. He sourced and arranged workmen for us on several occasions and even did some work himself. Francheska Farrugia (seller)
ESTAS is a customer review and awards platform exclusively for property professionals. We put the spotlight on agents, conveyancers and mortgage brokers who deliver exceptional customer service. So if you are using an ESTAS member you'll have peace of mind and the service you deserve.
