ESTAS Insights Newsletter Edition 12

And the winners are...

Phil Spencer reveals best agent, conveyancer and broker firms for customer service

Phil Spencer reveals best agent, conveyancer and broker firms for customer service

The largest annual event for the UK residential property industry took place on Friday 14th October when the prestigious ESTAS Customer Service Awards sponsored by Coadjute were hosted in London.

As with last year agents, conveyancers, mortgage brokers and suppliers gathered together under the theme of ‘Working Together Better’. The winners were announced by Phil Spencer, who has hosted The ESTAS every year since their inception in 2004, in front of a record audience of 1,200 of the UK’s top property professionals. Spencer addressed the audience “The work of agents, conveyancers and brokers is vastly underrated by the general public and its only when clients go through the process that they understand the effort, complexity and bloody hard work that goes into your job.”

Spencer continued “The phrase ‘great customer service’ can be an overused expression nowadays so what does it really mean? Well in most consumer sectors a smile & a thank you will suffice but in the property industry that’s just the beginning for your clients. They’re about to embark on one of the most stressful journeys of their lives and it’s your job to hold their hand and guide them to the very end of a successful transaction which will take months to complete.”

The awards are powered by the ESTAS customer review platform which highlights the best agents, conveyancers and brokers for customer service in the UK. The winners are determined purely on verified reviews from customers who are asked a series of questions about the service they have received through the whole moving process.

Firms were recognised in counties and regions around the UK. National Grand Prix Awards were also announced for the Best Single Office in the three sectors of conveyancing, agency and mortgage broking. The best broker title was won by Beewise Financial Services based in Somerset. The Best Conveyancer Award went to Thomas Legal in Gloucester. In agency there were also Grand Prix titles for Infinity Property Solutions in Harrow in the tenant category and Strats Homes in Hertfordshire for landlords. The Grand Prix gold for Best Estate Agent Office was won by C Residential based in Rugeley in Staffordshire.

Angi Cooney, Director and owner of C Residential celebrates with Phil Spencer

In the national group categories for conveyancing there were wins for The Partnership and Countrywide Conveyancing whilst in agency there were notable golds for White & Brooks in Bognor Regis, Miles & Barr in Kent and Anthony Pepe in London.

As well as regional awards The ESTAS presented ‘Best in County’ titles helping agencies and conveyancers to gain an advantage in their local areas, 146 firms were recognised for the service they deliver to their clients.

The Supplier of the Year category – sponsored by Angels Media – was won by a recruitment agency for the first time The Humphrey Group, with Spectre taking the silver and bronze awarded to Iam sold.

Individual staff were also honoured in The ESTAS People Awards – sponsored by PayProp – recognised outstanding individual contributions to customer service. Fifteen Highly Commended trophies were presented.

The Infinity team receive their Grand Prix Award from Headline Partner Coadjute

Simon Brown Founder of ESTAS Group said “When we launched The ESTAS we wanted to create a set of property awards which were completely pure, where winners were selected solely on customer service ratings from actual transactions. Nineteen years on ESTAS is now the customer review platform of choice for property professionals and the most prestigious award an agent, a conveyancer or mortgage broker can win in the property industry.”

Dan Salmons CEO at Headline Partner Coadjute said “On behalf of the Coadjute team, warm congratulations to all the winners this year at The ESTAS. As headline partner Coadjute was delighted to see so many outstanding achievements recognised across the industry from everyone involved. It has been a real pleasure to support The ESTAS this year and we look forward to enabling the property industry to work better together in the coming year.”

The celebrations continued long into the night at the Official ESTAS After Party

The official winners lists for the 2022 awards can be found here:

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