In property, opportunities rarely wait for the perfect time. Deals progress quickly, buyers change their minds in moments, and the chance to impress a client can come at any hour. You might be conducting a valuation in the morning, handling viewings in the afternoon, and finalising completion paperwork in the evening. This is often in different locations, sometimes even different towns.
One thing remains constant: the need to deliver exceptional service and capture client feedback when it matters most.
In the past, that meant returning to the office, logging into a desktop system, and manually sending out review requests. Today, with ESTAS Reviews, supported by the mobile app, you can manage reviews and feedback in real time, no matter where you are.
Whether you’re an estate agent, conveyancer, mortgage broker, or supplier, the app ensures you never miss the perfect moment to ask for feedback, monitor client satisfaction, and strengthen your online reputation.
Why mobile review management is essential in property
The UK property market is more competitive than ever. According to BrightLocal’s research, 98% of people read online reviews before choosing a local service provider, and over 80% say they trust online reviews as much as personal recommendations. In a high-stakes industry where transactions can be worth hundreds of thousands of pounds, these statistics matter.
For property professionals, reviews aren’t just marketing tools. They’re proof of trustworthiness, professionalism, and consistency, and timing is critical. The sooner you capture feedback after a positive interaction, the more detailed and authentic the review will be.
That’s where mobile capability changes the game.
With ESTAS Reviews, supported by the mobile app, you can request a review the moment a transaction is completed, on the doorstep, on your commute or between appointments. This immediate action keeps the experience fresh in the client’s mind and significantly increases response rates.
The challenge of waiting to collect feedback
Relying on end-of-day or end-of-week review requests creates unnecessary delays. By that point, the emotional connection to the service may have faded, and clients are less likely to provide detailed comments.
In some cases, small concerns that could have been resolved instantly may grow into bigger issues by the time feedback is given. This can impact your review quality, your Google rating, and ultimately your reputation in the local market.
ESTAS Reviews on the app ensures you’re always able to act, whether that’s thanking a happy client on the spot or addressing a concern before it affects the relationship.
ESTAS Reviews on the go
The ESTAS Reviews app gives you the same powerful tools in your pocket that you’d normally access from your desktop.
Here’s how it helps you work smarter:
- Request reviews instantly: No need to wait until you’re back at your desk. Whether you’re at a viewing, a completion appointment, or even on the train, you can send a review request in seconds, by email or text, using the client’s details.
- Receive instant notifications: The app alerts you the moment a review comes in, so you’re always aware of client sentiment. That means you can act on feedback straight away, whether it’s celebrating a win with your team or addressing a concern before it escalates.
- Access your full review history: Need to reference a past review during a client meeting? Want to remind yourself of recent feedback before a follow-up call? With the mobile app, your complete review archive is always at hand.
- Respond on the go: Replying promptly to reviews, positive or constructive, shows professionalism and care. With ESTAS Reviews being available as an app, it makes it easy to respond from anywhere, keeping your communication timely and consistent.
- Google Review integration: Over half of all ESTAS reviews are also published on Google through the app’s simple integration. That means with one review request, you get two results: a verified ESTAS review and an enhanced Google profile.
Real-world example: turning travel time into review time
Imagine you’ve just completed a successful property handover. The client is delighted, and you have a 20-minute journey before your next appointment. Without mobile review management, that positive moment might be lost by the time you return to the office.
With ESTAS Reviews via the app, you can send a review request before you even set off. The client receives it while they’re still feeling positive about your service, increasing the likelihood of a detailed, enthusiastic review that boosts your reputation instantly.
Best practices for on-the-go property review management
To make the most of mobile review management, it helps to integrate it naturally into your client journey. Here are a few practical tips:
- Ask at the right time: Send your review request at the peak of client satisfaction, whether that’s after an accepted offer, a successful completion, or resolving a tricky issue.
- Personalise your request: A short note can make your request feel more genuine.
- Act on all feedback: Use positive comments for marketing and take constructive criticism as an opportunity to improve.
- Share internally: Celebrate great feedback with your team to boost morale and reinforce best practices.
- Promote your reviews: Use them on your website, in email signatures, and in property listings to stand out from competitors.
Why mobile review management gives you a competitive edge
Property professionals who use the app version for ESTAS Reviews are better positioned to:
- Build a larger volume of verified reviews faster.
- Respond to client feedback in real time.
- Maintain consistent service quality across multiple locations.
- Boost their Google visibility alongside verified ESTAS ratings.
- Strengthen their brand with award eligibility and recognition.
In a market where clients often choose between agents or brokers who appear similar, these advantages can be the deciding factor.
The link between feedback and industry recognition
Every verified review you collect through the ESTAS Reviews, whether on desktop or the app, counts towards your eligibility for The ESTAS Awards, the UK’s most respected customer service awards in property.
Winning or even being shortlisted for an ESTAS Award sends a strong message to potential clients: your business delivers outstanding service, verified by the people who matter most: your customers.
That’s why collecting reviews on the go is about more than convenience. It’s a direct investment in your marketing, your credibility, and your future growth.
The future of client feedback in property
Consumer expectations are shifting. People expect instant communication, quick responses, and a seamless experience whether they’re ordering a coffee or buying a home. The property sector is no exception.
ESTAS Reviews, with the mobile app, meets this demand head-on, giving clients a simple way to share their thoughts and giving you the tools to respond in real time. It’s not just about technology, it’s about creating a culture of responsiveness, transparency, and service excellence.
Bringing it all together
Exceptional service doesn’t happen in one place; it happens wherever you meet your clients. The ESTAS Reviews app capability ensures that wherever you are, you can request reviews, respond to feedback, and keep your reputation growing.
From boosting Google visibility to strengthening your chances at The ESTAS Awards, mobile review management is a smart way to build success in your property business.
If you’re ready to keep your business moving, capture client feedback in the moment, and turn every interaction into an opportunity, it’s time to put the ESTAS Reviews in your pocket.
Does this sound like what you need? Book a free demo today and watch how effortless your review management becomes.
