When you hear “ESTAS,” what’s the first thing that comes to mind? For many, it’s the exciting awards ceremony – the cheering, the champagne, and the sheer joy of winning that special trophy. While The ESTAS Awards are indeed a wonderful celebration of excellence in the property industry, they are actually just one part of what we offer.
In truth, behind The ESTAS Awards is a whole suite of tools designed to help you excel at customer service and, as a result, grow your market share. “Beyond the Trophy” isn’t just a catchy phrase for us; it’s what we’re all about. ESTAS provides a complete system created to help property businesses like yours deliver amazing customer service, every single day. We don’t just celebrate success; we help you achieve it, encourage it, and support you in building a lasting reputation for great customer service.
This means you can enjoy a stress-free summer, safe in the knowledge that our suite of ESTAS tools ensures your customer service never takes a holiday! ESTAS Reviews, ESTAS Insight, and ESTAS Mobile. These aren’t just separate products; they work together to support you through every step of the customer journey, turning feedback into actionable insight, and ultimately helping your business move forward this summer.
The Foundation: ESTAS Reviews
At the heart of the ESTAS platform is ESTAS Reviews. In today’s digital world, authenticity is key, and honest customer feedback is the foundation of trust. Our reviews are verified to ensure they come from real customers who have actually experienced your service. This genuine feedback is crucial for building trust and improving your online presence. Imagine a potential client looking into your business; seeing plenty of verified, positive reviews builds confidence and helps you stand out from the competition.
But ESTAS Reviews are more than just a public display. They are an important, honest source of feedback. Every review, whether positive or offering ideas for improvement, provides a unique look into your customer’s experience. This offers valuable information you can use to make your service even better. And don’t forget, 15 reviews (30 for suppliers) before the end of February gets you automatic entry to The ESTAS Awards!
Feedback During a Transaction: ESTAS Insight
This summer, avoid the heat of last-minute issues with ESTAS Insight. You don’t have to hope your customers are still happy or wait until the end of the deal to see how they are feeling. You can use ESTAS Insight for constant feedback throughout transactions to help reduce your fall-through rate. You’ll never have to worry about minor niggles growing into major grumbles. Constant feedback means you can easily deal with small issues well before they become major problems, keeping your customer happy throughout and guaranteeing a more positive review. This detailed understanding helps you make informed decisions, whether it’s improving your processes, enhancing training, or making your customer communication even better. No more guessing; just clear, data-driven success.
Respond on the Go: ESTAS Mobile
In a fast-paced industry like property, always being available and in the loop is incredibly important. The ESTAS Mobile App puts the power of our platform right in your hands, no matter where you are. Imagine being able to manage your reviews, access important insights, and connect with your customers all from your smartphone or tablet. Perfect for managing your business this summer, whether you’re out on a valuation, conducting a viewing, or even on your holiday, ESTAS Mobile ensures you’re always connected and in control. This easy access means you can respond to feedback quickly, deal with concerns efficiently, and keep a close eye on how satisfied your customers are at all times. It’s all about helping your team deliver amazing service, even when they’re away from their desks.
Joining Everything Up: From Review to Celebration
The real power of the ESTAS Advantage comes from how smoothly these tools work together throughout the entire customer journey. Let’s walk through a typical scenario:
A customer leaves you feedback part way through a transaction via ESTAS Insight, highlighting an area which isn’t a major issue, but they would feel better if it was dealt with. You respond straight away, turning what could have been a negative experience into a positive one. At the end of the transaction the customer leaves a review through ESTAS Reviews rating your customer service and sharing their positive feedback. Your staff are not only motivated by the glowing praise from positive reviews but also informed by the detailed feedback received through ESTAS Insight and ESTAS Reviews. This feedback helps them refine their skills and deliver even better service. Consistently excellent service, fuelled by these insights and tools, naturally leads to stronger customer relationships and, ultimately, the potential for award recognition at The ESTAS Awards.
But the journey doesn’t end with the trophy! Even after an award, our tools continue to drive ongoing business improvement and sustained growth, building you a great reputation for consistently brilliant service.
An Indispensable Tool for Sustained Success
The ESTAS Advantage is more than just a technology platform; it’s an essential part of your marketing strategy. Using verified reviews helps you stand out in a busy and competitive market, building trust and helping your business grow. What’s more, it’s a vital tool for inspiring your staff to deliver brilliant customer service, helping to create a culture of excellence within your organisation.
Ultimately, The ESTAS Advantage isn’t about fleeting recognition; it’s about revolutionising your approach to customer satisfaction and business development. It’s about building a foundation of trust, fostering continuous improvement, and achieving lasting success that resonates far beyond the spotlight of an awards ceremony.
This summer, transform your property business with ESTAS – much more than just an awards ceremony. We’re an exciting technology designed to help you gather authentic customer reviews, enabling you to truly stand out in a competitive market and fuel your business growth even when you’re on holiday. ESTAS is a vital tool for inspiring your staff to deliver brilliant customer service and an indispensable part of your marketing strategy. From verified reviews that boost your online presence to real-time feedback that prevents issues, ESTAS empowers you to build trust and achieve lasting success.
Discover the full suite of ESTAS tools and see how they can revolutionise your approach to customer satisfaction and business growth this summer. Book a demo today!
