A significant transformation is underway in the UK’s change-of-tenancy technology sector as Tenant Shop’s national network of letting agents transitions to the Muuvo platform. This move brings together two of the industry’s most recognised names and marks a pivotal moment for automation-driven utility management in lettings.
The migration is especially notable because Muuvo was founded by Jamie Park, who created Tenant Shop in 2008. After leaving Tenant Shop five years ago, Parks developed Muuvo into one of the UK’s most advanced change-of-tenancy automation platforms, focused on streamlining utility notifications, improving data accuracy, and reducing agency workloads. The renewed connection between Parks and Tenant Shop agents represents both an industry reunion and a strategic evolution. Parks describes the process as a “full-circle moment,” reconnecting with agents through a platform that transforms how they manage council tax, water, broadband, and energy during tenancy changes.
A Modern, Automation-Led Platform for Letting Agents
Muuvo was launched to modernise and automate the complex tasks that arise when tenants move home. As a software-first solution, it enables letting agents to automate notifications to councils, water companies, and energy suppliers, manage void periods more efficiently, and provide tenants with a streamlined digital onboarding experience. The platform eliminates manual follow-up, significantly reducing administrative time and improving compliance outcomes for agencies of all sizes. With Tenant Shop’s client base now migrating, Muuvo’s reach is expanding rapidly, already serving over 700 agents nationwide and projected to surpass 1,000 agency partners by January 2026. For Tenant Shop agents, this means access to a smoother, more efficient workflow powered by Muuvo’s modern interface, automation engine, and data integrity tools.
A Partnership Built on Complementary Strengths
While Muuvo takes over utility management technology and infrastructure, Tenant Shop will continue operating its award-winning contact centre. This ensures agents and tenants retain access to a high-performing sales operation for energy, broadband, insurance, and related home-move services. Parks highlights the natural synergy: Tenant Shop’s agent network benefits from Muuvo’s automation and compliance framework, while Tenant Shop continues to deliver value through its tenant services sales engine. By combining their strengths, these two brands provide letting agents with greater efficiency and additional revenue opportunities, uniting a tradition of reliability with innovative technology.
A Sector Responding to Legislative and Operational Change
The migration comes as the private rented sector faces significant regulatory transformation, with the Renters’ Rights Bill set to receive Royal Assent soon. Many letting agents are reassessing their systems and commercial models to meet new compliance obligations and adapt to a rapidly evolving digital landscape. Parks notes that agents are increasingly seeking leaner operations and improved service for tenants and landlords, with automation central to this strategy. The shift from legacy systems to Muuvo’s automated platform reflects the broader trend in property technology toward speed, accuracy, and seamless integrations.
Uniting Two Award-Winning Brands
Both Muuvo and Tenant Shop bring established credibility: Muuvo recently retained its “Best in Sector – Utility Management” title at the ESTAS, while Tenant Shop is recognised for excellence in tenant services and customer engagement. Their combined strengths, Muuvo’s automation and data engine, with Tenant Shop’s commercial infrastructure, create a formidable offering. For letting agents, the migration is an opportunity to move beyond manual workflows and embrace a technology-driven approach. For tenants, the experience becomes faster and more consistent. For the sector, the collaboration balances heritage with progress, uniting past success with future potential.
Looking Ahead
As migration continues across the UK, industry stakeholders will closely monitor adoption and operational improvements. The scale of this transition signals growing demand for automation in lettings and highlights the role platforms like Muuvo will play in the next generation of home-move services. For Parks, the journey is both personal and professional, focused on empowering agents with technology that removes friction, supports compliance, and drives new levels of efficiency. The Tenant Shop–Muuvo migration is more than a platform shift; it’s a defining step in the evolution of utility management for letting agents and tenants nationwide.
