Craig Whitney

Such an easy process to gather reviews from our clients and I particularly like how it looks to request and then highlight outstanding service from colleagues.

Maria Morgan-Geen

We have always enjoyed working with the The ESTAS Group, the team are always supportive and responsive and put 100% into what they do, delivering a great event. Communication is clear, concise and transparent. Everythign you want from an industry supplier.

Steve Green

A fantastic organisation that has massively helped us become a success and helped makes us a leading agent in our local area.

Darren Somaiya

Nice easy platform for us and clients to use. The team communicated well, and the awards ceremony was a great day! Really pleased we joined the ESTAS.

Neil Robinson

Every estate agent should be on the ESTAS platform. The definitive way of gathering reviews for the industry, and provides an easy way of being able to demonstrate our customer feedback in a meaningful way to our customers.

Kristjan Byfield

The ESTAS remains one of the most powerful and essential partners we have at base. Ever since our first entry in 2010, the objectives of The ESTAS have aligned perfectly with our desire to build a lettings agency that worked differently- focusing on the service and customer experience rather than the deals we do. The ESTAS has helped us hold ourselves to account, build a better business and, now, demonstrate that we deliver one of, if not THE, best customer service to Landlords in the whole of the UK. Whilst the accolades are nice as a business, seeing what these mean to our incredible team is the greatest reward for their hard work, tireless standards and our vision. You've helped us become the agent we always hoped we could be- and more.

Ashley Woolley

This year marked our third year attending, and once again, the event exceeded all expectations. The stunning Grosvenor Hotel provided the perfect backdrop for a truly memorable celebration of excellence across the property industry. We’re feeling incredibly humbled and grateful to have taken home four awards on the day — a huge thank you to our amazing clients and team who made this possible. It was fantastic to reconnect with so many familiar faces and meet new ones too — the energy and camaraderie in the room were second to none. And to top it all off, we even managed to share a dance with Phil Spencer at the after-party!

mark Shields

Easy platform, very helpful and prompt at helping with any queries

John Harrison

When I entered the industry I was always told that the ESTAS was the biggest award you could win because it is based on real client feedback. To me it means the most. The team are all incredibly helpful and any queries are resolved almost immediately. The feedback platform is incredibly simple and easy to use and the feed into Google Reviews is seamless. For almost ten years now my experience of the ESTAS team and their processes has been nothing but excellent. Thank you.

JAGDEEP thind

We’ve been proud users of the ESTAS Awards for the past three years and in each of those years, we’ve been honoured with an award. As a small, independent estate agent, ESTAS has played a key role in helping us gain recognition among some of the very best estate agents across the UK.

Sarka Sara Wilde

ESTAS team are great to deal with, always helpful and integral part of our assessment of how we perform as an agent for our customers.

Jenny Robinson

We’ve been with ESTAS since 2020, and it’s been a real driving force for our team in securing valuable customer reviews. The platform has helped us build trust with clients, enhance customer confidence, and attract new business. The annual ESTAS Awards ceremony is always a fantastic occasion to celebrate our team’s hard work and success. Highly recommended for any business that values genuine customer feedback and recognition!

Mark Buckley

Such a stong positive company to work with and the wining message is spot on for customers and clients to see

Neil Barrett

Always a great service and platform to showcase the agency. Awards day is always superb and we look forward to attending next year.

Louise Passfield

We absolutely love the ESTAS Awards! What makes them truly special is that they’re based entirely on customer feedback, which gives them real credibility and meaning. It’s a fantastic way to celebrate the hard work of our team and the trust our clients place in us. The event itself is always brilliantly organised, full of energy, and a great opportunity to connect with others in the industry. Being recognised by the people we serve is what makes the ESTAS so valuable—and we’re proud to be part of it!

Ruth Wilkinson

We have been using the ESTAS for the last 3 years. It is a fantastic platform to shout about success with real reviews from all of our clients. We have won at the previous awards and are working hard on those reviews to hopefully win again!

Tony Beales

Explained the process clearly, she overcame my concerns and wasn’t pushy

Jenny josling

Rebecca was lovely; she was very helpful and a pleasure to converse with. She could answer any questions we had, and it was an easy "yes" to come on board after speaking with her.

Nicholas Lamb

I’ve only recently started using The ESTAS platform, so it’s too early to give a full review on the service as a whole — but my initial experience has been really positive. Rebecca has been brilliant to deal with: friendly, professional, and quick to help with any questions. A great start to what I’m sure will be a strong partnership!

Laura Ewan

Straightforward, informative and friendly experience

Katy Reddington

Rebecca was great explaining everything.

David

Rebecca has been awesome, very helpful, and very patient with us. The onboarding with ESTAS has been a real pleasure.

James Brooking

The ESTAS experience so far has been flawless, very sleek and easy to use with added benefit of connecting our google review platform, we’ve been able to propel our reviews greatly helping us grow and build a strong presence within our area! Nothing was ever to much to ask for and their team were always quick to answer any questions we had!

Katie Cotson

In our initial contact with Rebecca we found her polite, friendly and knowledgeable. We've only been using ESTAS for a week and we've already seen a surge in our Google reviews. We're really impressed and would definitely recommend it to anyone.

peter chernin

super easy system to use, and the people who have reviewed us say the same thing. once you have your log in details, you just click a couple of buttons and before you know it you have a super review. the templates are superb and the option of sending via text or email is brilliant

Ruby Elderkin

Rebecca has been great during the onboarding process. She has been there for any question or query we have had and the training given on how to use the platform was clear and concise.

Jamie Campbell

Rebecca was brilliant. I was putting off using the ESTAS as we already had a process in place with reviews but I Becca persuaded me to take the jump. We have had more reviews on the platform in 24 hours than we had in one year, possibly even two years with our other platform. We have always been really good with our Google reviews and I didn't believe for one second that this could be improved and this method certainly has. We saw an immediate increase - literally overnight.

Juliette Maytham

You guys are always so great to deal with, very helpful, response and play fair with your terms and contracts. There are just a few things we need help with which I have put in a separate email, having said all that its a great event and we love it. Biggest thing is help promoting our wins and the ESTAS.

ELIZABETH MARTINEZ

This is our 2nd year with the ESTAS. We had lots of help with the initial onboarding and that has continued to be the case, lots of communication, explanation and advice. Being able to gather reviews and have them posted across social media without having to list every one is really timesaving. We would definitely recommend the ESTAS if you want to be seen as a professional company.

Jenny Robinson

Really beneficial in increasing customer reviews which are verified. The platform allows the customer to also share their review on google which offers a greater exposure of our customer service level. We have found both to be of benefit and a great marketing asset all, especially when you win an ESTAS award!

Erica Edwards

The platform is easy to use and well laid out. The wards ceremony is amazing and after going this this for the first time, has spurred my team on to do better in order to be able to go again next year

Nathan Crombie

really helpful staff and the support Is brilliant. Easy platform to use and brilliant for us obtaining clients reviews and feedback.

Karlie Baker

I’ve found the ESTAS review platform really easy to use and efficient for collecting feedback and driving our Google Reviews. It’s simple to navigate, and the insights it provides are clear and useful. Highlighting positive reviews easily using the social share button has definitely helped build trust with new clients. Overall, it’s been a great tool.

Simon Davies

The ESTAS Awards are always a brilliant event and a highlight of the year for our team to go to. The review platform itself is quick and easy to use and looks great on our website and the reviews are easily shared on social media.

Michael oomerjee

I wasn't sure when I started and joined , but have been really happy with the service and team and it has boosted our business and moral for the whole team . The owners really care and add value and a big thanks to them and their team for all their support .

Mark Shields

Having been with ESTAS now over 2 years, we find it a brilliant platform for gaining verified reviews and the customer service is excellent. The way ESTAS presents the reviews for socail media is something I particulary like.

Oliver Gleave

Such a great, fun company to collaborate with - their events are the best too!

Laura Holland

It's been brilliant to be involved with the ESTAS for another great year. The team is great to work with and the reviews platform itself enables us to gather feedback across the year, across a range of our solutions. We look forward to the awards celebration each year as a key marker in our calendar to come together with the best in our industry.

Satish Patel

Attending The ESTAS Customer Service Awards is a remarkable experience and truly one of the highlights of the UK property industry’s calendar. The ESTAS platform itself is fantastic, offering a structured way for customers to provide feedback, and for companies to understand and improve their service. The entire experience – from nomination to the award announcement – is seamless, organised, and designed to celebrate those going above and beyond for their clients. Overall, The ESTAS are not just about trophies but about driving real change in the industry, emphasising service quality, and creating a benchmark that everyone in property can aspire to. It’s an event that’s not to be missed!

Emma Sheffield

Really great experience with our first year entered into ESTAS. The support offered by Georgina with the online system has been next to none. Its been a great experience, and we enjoyed our visit to the ESTAS Awards this year, where we won 2 awards! Its great to be recognised!

Lucy Rhodes

Great Day at a great Event. Great Organisation and lovely food and drinks.

Saul mellor

Gutted to not win anything in year 1 but back to back west mid Lettings winner. What’s not to love!

Jamie Parks

A long-serving ESTAS advocate. The best in the business by a country mile!

Jade Campbell

We love entering the Estas and our annual trip to the Estas Awards! Thank you for having us

David Johnson

Fabulous and professional.

Susan Paterson

We were travelling as a group of 5 from Scotland, our flights were delayed and we never got to the venue until 15.30pm, Karen the representative for the ESTAS was amazing, she heard our accents in the hallway when we arrived and settled us to or seating area, the food had already been out, Karen managed to get us our main meal & pudding, she also brought us some champagne & wine alongside our small gift of a phone charger. We missed our Lettings win but Karen told us where to find our award. She made it happen for us as a team especially after a stressful journey.

Claire Dugdill

Love the ESTAS. A fantastic honest way of judging service.

DONNA LOWE

I had a wonderful time at the 2024 ESTAS. The food was amazing. I thoroughly enjoyed every course. The event is so well organized from every aspect. We met and had our photo taken with Phil Spencer and this was the 2nd time I met him and he was lovely. I couldn't fault the ESTAS experience at all or the Grosvener Hotel. We met some lovely agents from other offices who sat with us and everyone was super friendly. Having come away with 3 awards this just made it the perfect day/evening. I cant wait to come again next year hopefully.

Chris England

Love the ESTAS amazing product we have had huge success with it.

Ashley Woolley

Friday 18th October 2024, I had the privilege of attending the ESTAS Awards Ceremony for the very first time, and it was nothing short of spectacular. Held at the stunning Grosvenor House, the day was a beautiful celebration of talent, creativity, and hard work across The Estate Agency world. The ceremony itself was expertly organized. The Phil Spencer, our charming host for the evening, brought energy and humor, setting the perfect tone. The program flowed seamlessly, with each segment showcasing the nominees in a way that truly highlighted their accomplishments. The evening was not only about recognition but also about connection. Networking opportunities abounded, with many taking the time to share stories, forge new collaborations, and celebrate each other's successes. The after-party was the perfect way to unwind and a vibrant atmosphere that encouraged mingling and celebration. Overall, the ESTAS Awards Ceremony was a resounding success. It beautifully showcased the incredible talent within our community and reminded us all of the power of creativity and collaboration. I left feeling inspired and eager for what the next year will bring. Kudos to the organizers, the nominees, and everyone involved in making this event a night to remember. Here’s to the future and all the amazing stories yet to be told!