Give your Business THE Badge of Excellence…
The Estas are designed to help agencies, brokers, conveyancers, homebuilders and suppliers market themselves and to be highlighted regional and nationally for the excellent standard of customer service they deliver throughout the year. Make the Estas an integral part of your customer service programme throughout 2017.
- Track your performance with monthly feedback reports.
- Create your own ‘customer service campaign’ on social media.
- Develop a staff incentive programme to improve customer service levels
- Collect genuine customer reviews to use in your marketing
Our mission at The ESTAS is to highlight great service provided by different firms involved in the residential property sector. You can benefit from the following…
Firms who take part benefit from a feedback scheme helping to increase customer service levels, manage and motivate teams and to brand their business as one that is happy to be measured by their customers.
Entry to The ESTAS platform immediately gives each business a marketing pack with which to advertise (using posters, logos & press releases) and tweet feedback to their followers through direct social media links. Monthly service performance reports with live graphs measuring feedback in different service areas against regional competitors and national average and a winners marketing pack are all part of The ESTAS experience, helping you to manage and grow your business.
Staff Incentive Scheme
Throughout the competition you will have access your own secure area called the ESTAS DASHBOARD via our website. Here you will be able to monitor which clients have voted and track your Customer Service Rating providing a great way to keep staff focused on customer service and reward them as your score goes up!
Social Media Campaign
In addition you’ll be able to view and download feedback comments from clients to use in your own marketing (where consent has been given) or create your own social media campaign by using our auto tweet facility enabling you to send out client testimonials on your own twitter feed at the push of a button.
Benchmarking & Customer Feedback Programme
All the statistics (from completed questionnaires) showing how your firm is performing are collated and
presented to you in monthly and annual Client Feedback Reports giving you valuable benchmarking data with
regional and national comparison information.
…And The Most Prestigious Awards Ceremony in the Industry
Finally each spring an audience of some 1,000 guests gathers at the Grosvenor House Hotel in London to watch the annual ESTAS Ceremony. This is an occasion to remember in itself and you could walk away with a coveted ESTAS trophy presented by the UK’s favourite TV property presenter Phil Spencer. Next year’s (2018) ESTAS take place on Friday 20th April.
Don’t take our word for it, see what last year’s winners had to said…
CLICK HERE TO ENTER NOW