FOR AGENTS WHO WISH TO ENTER…
ENTRY IS OPEN TO ALL AGENTS IN THE UK (SALES AND/OR LETTINGS). SINGLE OFFICES WILL COMPETE REGIONALLY AND NATIONALLY. THERE ARE ALSO NATIONAL CATEGORIES FOR SMALL, MEDIUM & LARGE CHAINS
The ESTAS are specifically designed to help agencies market themselves in their region. They also help agents to focus on and be recognised for the standard of customer service they provide their clients.
For the 2013 competition over 23,000 customers voted for their agent.
Competing in the ESTAS helps agents to;
- INCREASE CLIENT LOYALTY
- ATTRACT NEW CLIENTS
- ADD A NEW DIMENSION TO YOUR MARKETING
- MOTIVATE YOUR STAFF
- FIND OUT WHAT CLIENTS THINK ABOUT YOUR SERVICE
For more reasons to enter click here
Taking part is simple – sign up, pay your entry fee and voting for your agency will be LIVE.
All buyers, sellers and landlords (you’ve worked for in 2013) can vote for your agency (assuming you enter both categories).
Agents will be competing in the following regions
- NORTHERN IRELAND; SCOTLAND; NORTH WEST; NORTH EAST; YORKSHIRE & HUMBER; WALES; WEST MIDLANDS; EAST MIDLANDS; EAST OF ENGLAND; SOUTH WEST; SOUTHERN; SOUTH EAST; LONDON
Individual offices (whether an independent, franchisee or part of a larger chain) will compete in each region but there are additional categories for chains of agents as follows:
- Best Small Chain (agents with 2-5 offices – min. entry 2 offices)
- Best Medium Chain (agents with 6-20 offices – min. entry 6 offices)
- Best National Chain (agents with 21+ offices – min. entry 21 offices)
Shortlisted agents in all categories will recieve an Official Top 10 Logo, certificate & press release. Gold, Silver & Bronze winners will receive Winners Logos, press release and an ESTA trophy.
THE 11TH ANNUAL ESTAS CEREMONY TAKES PLACE ON 9th MAY 2014 AT THE HILTON PARK LANE
Entry to the ESTAS costs £199 per office for the sales OR lettings categories.
Enter BOTH categories and receive a 50% DISCOUNT on your 2nd entry (so £299 for both categories instead of £398)
FOR SUPPLIERS WHO WISH TO ENTER…
The SUPPLIER OF THE YEAR AWARD category is designed to recognise the levels of customer service and the value added to agents businesses by suppliers to the industry. This is done in exactly the same way as agents in the main competition, by asking clients to rate their suppliers.
So no submission to write, no judging panel, no telephone interview, just the thoughts of thousands of clients across the industry. Once you are registered we will provide you with a hyperlink which you can direct your clients to in order for them to complete a questionnaire rating you on the level of service you provide and the value you add to their business.
We will also provide you with a unique username/password enabling you to track votes and monitor your customer service rating during the competition. Additionally you will be able to download the ESTAS Supplier Award logo to use in all marketing material, highlighting your participation and focus on high levels of customer service.
A press release will also be available.
Final scores will be based on the average score you receive from the questionnaires completed. There will also be bonus points dependent on the number completed. For more information on this please contact us via the contact us page on this website.
The TOP 10 SUPPLIERS in the competition will be shortlisted and the Gold, Silver and Bronze winners will be announced at the 11th annual ESTAS ceremony in April 2014 at the Hilton Park Lane.
PLEASE NOTE: Dependent on the final number of entries there may be additional recognition by supplier sector for companies involved.
After the awards we will also provide you with a CLIENT FEEDBACK REPORT with all the data and comments from your clients that voted.